The Burger Queen


For a very brief stint in high school, I worked as a fast food harlot.  Okay, I wasn’t so much a “harlot” as I was a queen, but you get the point.  I was that girl that you can never understand in the drive thru intercom, who chomps her gum in your face and picks at her nail polish, as if you would have no issue with such a food safety standard.  That was me.  I was the girl who would sit in the office, eating my salad, while taking your order and entering nothing into the computer.  “I’ll have your total at the window.”

But I was in high school, so we can all assume that if I worked in fast food now, I may not be quite so obnoxious.  For one, I would likely empathize with the general public more; for two, if I’m working in fast food at this stage in the game, I’m in no position to walk the line between ’employed’ and ‘fired,’ which I was most certainly doing when acting the way I did at my job in high school.  As time goes on, though, I realize that maybe I wasn’t.

Because I would consider myself to be a better employee in a fast food job, I generally expect others to do the same.  When I pull up to the window of McDonalds to get my daily Diet Coke (I’m addicted, and it has to be fountain DC), and the kid looks like he may not even be old enough to work, legally, I am in no way surprised by incompetence.  But when I pull up and see a woman in her mid- to late-40s, I expect better than that.

Now here’s the thing:  my father loves Burger King.  It’s a horrible habit; and I can’t stand the place myself.  But as he says, when you get to a certain age, you should be able to have the few things you truly enjoy without judgment.  Okay, fine – fair enough Papoo.  Although it would seem that service would be important, especially when he frequents the same Burger King so often.  And yet, time and time again, he returns with a story about something going wrong, always at the hands of the real Burger Queen – a woman quite obviously in (at least) her 40s.  Her name is Deloras, and even when it is sweltering hot out, she wears this long, dirty black cardigan sweater over her uniform.  She is constantly annoyed with my father, a sigh and extra chomp of her gum is standard when he pulls up to the window.  Her hair is generally disheveled, and if I ate the food I am certain there would be some of it in there.

I think, pulling up to the window, my father would get the best of service from this woman, the Burger Queen.  For one, he is a “regular” and in the fast food world, that means a lot.  But more than anything, his orders are generally simple.  It seems insane for him to order a medium Sprite and receive a King sized fry.  It seems ludicrous for him to clearly say “bacon croissant” only to receive a sausage breakfast scramble bowl.   Still, these mishaps go by every time he goes.

The ultimate in insults came the other day when he was given his food and the Burger Queen said to him “please leave the drive thru line, sir.”  I was there, he had been polite.  He asked how she was doing.  He paid, collected his food – and was then ushered out before she had even finished handing him his items.  No time to even put the food down and she was asking him to leave.  It was then that I realized, the horrible service would never end; my father will just put up with it, as all fast food patrons do.  The moral of the story?  Don’t eat fast food if you expect good service.  The real moral of the story?  No matter how bad the service, the Burger Queen seems to always prevail.

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2 Comments on “The Burger Queen

  1. Yeah, hi! I’d like to place an order…
    [Mmglymphr hrglr dfnquip puke?]
    What?
    [Mmglymphr hrglr dfnquip spitl?]
    I can’t understand you…
    [Can you tell me tmbil dermo trible?]
    Mmmm.. Yeah, a number four meal, please…
    [Okay, a numb tore meal lifs marble. Would you like to try our brofnr hot vomitous with wribet?]
    Err… no, thank you. Just the Number four meal…
    [Your total is siftsebbenteeurten… Pliss play at the sorfit windel… and thunk you for grooblen Burbper Ting!]
    Mmm… okay.

  2. Unfortunately, with places like that (major chains of any kind), one customer being dissatisfied and refusing to go back isn’t really going to hurt business. I realized this when I was working at Blockbuster (which didn’t go under because one customer wasn’t happy with the customer service, there were other reasons) and a customer stormed out saying that we had just lost a customer. My reaction was to look at the long line of people, none of whom stormed out with her. I think a couple of them even laughed.

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